Pierces is actively looking for a new manager
Take a look at the job description below and if interested contact us at
[email protected]
Take a look at the job description below and if interested contact us at
[email protected]
Community-Owned Vermont Store Seeks General Manager
Position: General Manager
Reports to: Shrewsbury Cooperative Board of Directors
Hours: 40 hours/week
Salary: $50,000 annually, plus performance-based incentives
Overview & Vision
The Shrewsbury Cooperative at Pierce's Store (SCPS) is a community-supported and operated enterprise. Pierce's Store is a historic gathering place for sharing community information, knowledge, food, work, and friendship. As a store, we provide an affordable mix of conventional, organic, and locally produced groceries, along with products from local Vermont artisans. As a community hub, we bring our neighbors together and help maintain the traditions and connections that make Shrewsbury a special place.
The General Manager is responsible for the day-to-day operation and performance of Pierce's Store. This is a hands-on management position requiring active participation in store operations and leadership of employees and volunteers.
The General Manager reports to the Board of Directors and operates within Board-established policies, budget, and strategic direction. The Board provides guidance, support, and necessary resources, while the General Manager has the authority and responsibility to make day-to-day operational and personnel decisions within that framework.
Responsibilities
Store Operations & Customer Service
Customer & Community Engagement
Please submit a resume and brief statement of interest to [email protected] by September 15, 2026. Applications may be reviewed and interviews scheduled as qualified candidates apply.
Position: General Manager
Reports to: Shrewsbury Cooperative Board of Directors
Hours: 40 hours/week
Salary: $50,000 annually, plus performance-based incentives
Overview & Vision
The Shrewsbury Cooperative at Pierce's Store (SCPS) is a community-supported and operated enterprise. Pierce's Store is a historic gathering place for sharing community information, knowledge, food, work, and friendship. As a store, we provide an affordable mix of conventional, organic, and locally produced groceries, along with products from local Vermont artisans. As a community hub, we bring our neighbors together and help maintain the traditions and connections that make Shrewsbury a special place.
The General Manager is responsible for the day-to-day operation and performance of Pierce's Store. This is a hands-on management position requiring active participation in store operations and leadership of employees and volunteers.
The General Manager reports to the Board of Directors and operates within Board-established policies, budget, and strategic direction. The Board provides guidance, support, and necessary resources, while the General Manager has the authority and responsibility to make day-to-day operational and personnel decisions within that framework.
Responsibilities
Store Operations & Customer Service
- Take a hands-on role in all aspects of day to day store operations, including assisting with customer service, stocking, receiving, merchandising, overseeing the kitchen and staff, and other store functions as needed
- Maintain a welcoming, safe, and clean environment for customers, employees, and volunteers
- Ensure compliance with applicable licenses, permits, food-safety requirements, employment requirements, and other laws and regulations, and oversee maintenance of store facilities and equipment
- Ensure adequate Store coverage and scheduling, including weekend availability
- Coordinate with vendors, contractors, and others as necessary.
Customer & Community Engagement
- Maintain a visible and approachable presence and ensure a welcoming, safe, and customer-focused store environment.
- Build strong relationships with customers, co-op members, local producers, vendors, and the broader community.
- Maintain co-op membership records and ensure staff provide excellent customer service.
- Manage purchasing, inventory, pricing, and merchandising to meet sales and margin goals while minimizing shrink and out-of-stock products.
- Maintain a mix of conventional, organic, local, and specialty products consistent with customer demand, the Store's mission, and financial objectives.
- Build and maintain relationships with suppliers and seek opportunities to improve product selection, pricing, purchasing terms, and availability.
- Recruit, hire, train, schedule, supervise, and evaluate staff and volunteers within the approved labor budget and Board policies.
- Establish clear expectations, delegate effectively, develop employees, and foster a positive and productive workplace.
- Ensure adequate staffing and address employee performance, workplace concerns, and personnel matters appropriately.
- Coordinate store promotions, events, and communications, including email, social media, website content, newsletters, and signage.
- Bring creativity and entrepreneurial thinking to opportunities to grow sales, improve operations, and expand Pierce's value to the community.
- Provide the Board with timely information regarding store performance, staffing, significant issues, opportunities, and matters requiring Board attention.
- Manage day-to-day store operations independently within the policies, budget, and strategic direction established by the Board.
- Attend Board meetings and work collaboratively with the Board on planning, budgeting, and strategic priorities.
- Retail experience and strong customer service skills.
- Strong leadership, organizational, communication, problem-solving, and decision-making skills.
- Ability to work independently, take initiative, and exercise sound business judgment.
- Understanding of sales, margins, inventory, labor costs, and operating budgets.
- Comfort using and learning point-of-sale, inventory, scheduling, spreadsheet, email, and other business systems.
- Ability to work effectively with employees, volunteers, customers, and the community.
- Ability to work a flexible schedule, including weekends as needed.
- Ability to perform the physical requirements of an active retail environment, including lifting and moving merchandise up to 50 pounds, with reasonable accommodation as applicable.
- Supervisory, management, or team-lead experience.
- Grocery, food retail, food service, or other experience involving perishable inventory and food safety.
- Experience with cooperatives, nonprofits, volunteers, or community-based organizations.
- Familiarity with Vermont's local food economy and producers.
- Experience with marketing, promotions, or customer engagement.
Please submit a resume and brief statement of interest to [email protected] by September 15, 2026. Applications may be reviewed and interviews scheduled as qualified candidates apply.
